Pricing, Refund & Auto-Bill Policy

1. What your price includes

Pricing is transparent and shown at checkout before you pay. Depending on the plan you select, your price covers your provider visits, medically necessary lab orders, and your prescribed medication when treatment is approved. Shipping of prescribed medication is included unless stated otherwise at checkout.

2. Insurance, HSA, and FSA

We do not bill insurance. Pricing is kept flat and self-pay so care stays predictable. Most patients can use HSA or FSA funds for qualified medical expenses such as visits, labs, and prescriptions. Eligibility depends on your plan administrator, so confirm the rules of your account before you pay.

3. Recurring billing authorization

Treatment plans are ongoing subscriptions. By completing checkout you authorize us, or our payment processor, to charge your payment method the amount and on the interval shown at checkout, and to continue charging on that interval until you cancel. Your first charge may differ from later charges when an introductory price applies. The recurring price is disclosed before you pay.

We may retry a declined payment. If payment cannot be collected, shipments and refills may be paused until billing is resolved.

4. No contracts, cancel anytime

There is no long-term contract. You may cancel at any time by giving at least 30 days notice before your next billing date, by emailing info@thehormoneexperts.com or by using the cancellation option in your patient account. Cancellations received fewer than 30 days before a billing date take effect after the upcoming cycle, and that cycle is charged as scheduled.

5. Refunds

• If a provider determines you are not a candidate for treatment, any amount you paid for medication that was never dispensed is refunded in full.
• Visit, evaluation, and lab fees for services already performed are not refundable.
• Medication that has already been dispensed and shipped cannot be returned or refunded. Federal and state pharmacy rules prohibit the resale or reuse of returned prescription medication.
• Charges for a billing cycle that has already begun are not prorated after cancellation.
• If a shipment is lost, damaged, or incorrect, contact us within 7 days of delivery and we will arrange a replacement at no cost to you.

Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

6. Price changes

We may change pricing for future billing cycles. We will notify you before a price change takes effect, and you may cancel under Section 4 if you do not wish to continue at the new price.

7. Disputes

If you believe a charge is incorrect, contact us at info@thehormoneexperts.com before filing a dispute with your bank so we can review and correct it directly.

8. Contact

J&M Entrepreneurs, PLLC dba The Hormone Experts
1100 Northwest Loop 410 Castle Hills, Ste 700
San Antonio, TX 78213
Email: info@thehormoneexperts.com